I was hesitant to post this incident online, but sharing it so others can stay aware. We hired a nanny from Broomees six months ago as we couldn’t find a reliable nanny through our own network. Since Broomees claimed to offer multiple options and easy replacements, we decided to try them. Initially, things seemed fine, but soon the nanny admitted she had never handled a 1–2-month-old baby, even though Broomees’ SPOC had assured us otherwise. We decided to support her and manage. However, she gradually started taking random emergency leaves, remained absent frequently, and began asking for advance payments. Asking for more salary within 1-2 month. Despite multiple complaints, Broomees did not help with a replacement and only kept assuring us she would improve. The worst part was that at every month-end, after receiving her salary, she would remain absent and become unreachable. Even the Broomees SPOC stopped taking our calls. We decided to discontinue her in the second month. Around the same time, we discovered that my mother’s gold chain was missing from a pouch kept in the wardrobe. The remaining smaller items from the pouch were later found hidden in the baby’s cradle pocket, covered with a napkin. It was clear she had taken the pouch, removed the valuable chain, and returned the rest so we wouldn’t notice immediately. When we reached out to Broomees for help, they simply ignored the complaint. They even refused to share her police verification document, claiming our subscription had ended. After paying ₹8,000 for their service, all we got was a dishonest nanny and zero support. I also requested that they remove her from their system so no one else faces this, but they didn’t entertain my request. We didn’t file an FIR due to security reasons, and we didn’t want any further interaction with the nanny. To make it worse, we later found out she is now working in a neighbouring society. Overall, it was the worst experience. Please avoid Broomees. Instead, rely on neighbours, societies, and proper background checks before hiring anyone.
Close down this business and stop fooling people. You might have started this business to help people but you are instead frustrating people. Just stop fooling us if you can't do what is promised and expected from you. I want my money back. I paid for the subscription and was promised to get a maid but it's been a week two maids have backed out even before joining and the communication from bromees have been zero. I am doing multiple follow ups from my side and when I told them to refund the money they said if the refund falls under policy finance team will get back to you. Zero empathy and lots of arrogance. My POC sheetal is not responding or unavailable I don't know. But it is high time you guys start accepting you mistakes and make up for it.
I am having a pathetic experience with Broomees after paying 7800 rs for a 6 month subscription for a cook service in Pune. As per my booking, start date of my service was 30th Jan which they failed to start for 3 consecutive days (30th jan-1st Feb) despite of having commitment everyday that I will get the service next day. Finally is started asking to refund my money, its been 3 days Broomees is not giving any update on refund despite of multiple follow ups in a day. Never trust these guys!! They are just snatching your money!! Beaware of the fraud!!
Pathetic service. Should be given zero stars. Their only focus is grabbing customers until the payment is done. After that, assigning a maid feels completely dependent on luck. They have no clear terms and conditions upfront — most conditions are conveniently communicated only after the payment is made, which is extremely misleading. The relationship managers handling Pune customers are based in Delhi and have no understanding of the local Pune context. They are entirely dependent on a local agent in Pune, who operates based on his own arbitrary rules for sending maids. There is no backup maid provided, despite claims. Their promise of sending a trained maid is completely false. Even worse, no proper background verification is done. If a maid turns out to be unreliable or even a thief, it’s apparently the customer’s problem — not theirs. Overall, this has been a total waste of money paid to Broomees. I would strongly recommend choosing a local agency with a physical presence in the city, clear written terms and conditions, and transparent processes before making any payment.
Pathetic and Unprofessional Service — Worst Experience Ever! I booked a babysitter through Broomies India Pvt. Ltd. on 21st Aug 2025, made full payment on day one, and clearly explained my requirements. Till today (over a almost two months later), not a single day of service has been provided. I’ve followed up countless times, only to receive false promises, delays, and zero accountability. This company’s customer handling is pathetic, their support is non-existent, and their promises are completely fake. Even after repeated requests for a refund, no money has been returned. They only make excuses and give future commitments that never materialize. Two weeks ago, I received a call from their grievance team asking me to delete my earlier complaint post and promising a quick refund — I agreed in good faith and deleted it. But after that, they completely disappeared again. No response, no refund, no service. This is not just bad service — it’s complete harassment and breach of consumer trust. Even local agencies with no fancy website or app work far more professionally than this company. Broomies India is a total failure in customer service, ethics, and reliability. If you value your peace of mind, stay far away from this company. They don’t deserve even a single star. Utterly unprofessional, irresponsible, and deceptive experience — a nightmare for any customer.
